BAD SISTEMS - Customer Success manager

Customer Success Manager

Customer Success Manager guides customers through the sale process into the support phase. CSM has to work with customers, forms a direct relationship with customers, ensuring they are satisfied with the services, and improve on areas that need attention. This helps customers grow, achieve goals, and strengthening their relationship with the business.

Responsibilities and Duties:

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update your internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Go through the registration process with the customer if he needs help

Qualifications and skills:

  • Experience in CSM
  • Knowledge of Macedonian language
  • Empathetic, positive attitude with a desire to help our customers
  • Ability to communicate and nurture a positive business relationship
  • Able to think fast, find answers, and respond quickly
  • Enjoy speaking to people and have the empathy to understand customers
  • Analytical skills with the ability to translate data into insights
  • Ability to establish milestones, stay organized and develop technical knowledge of a product
  • Confidence
  • Sociability and strategic thinking

What we offer:

  • Competitive salary
  • Opportunity to develop your skills and attend educational conferences
  • Creative and innovative projects
  • One month of remote work per year
  • Team events
  • Friendly and pleasant environment
  • Modern and cozy office near the city park
  • Work-life balanced schedule
...

2021-02-01 - 2021-04-01

BAD SISTEMS - JavaScript Developer

JavaScript Developer

We are looking for an experienced and passionate software engineer who thrives in a small, focused and highly collaborative team. You will be working closely with the Product, Design, and engineering teams to not only develop, but also help define and execute on projects. Your primary role will be to build web-based applications that empower spaces. Strong communication skills and a desire to be involved in all aspects of the project lifecycle are a must. Strong problem-solving skills, thinking outside the box, and dealing with ambiguity are skills that we value. We love working with great creative minds, people that can think outside of the box, and people that are ready to make a difference at our company. This position comes with a lot of responsibility and ownership — the right person will be expected to deliver at a high pace, with high reward.

Requirements:

  • 2+ years’ experience delivering web applications
  • 2+ years’ experience In-depth knowledge of JavaScript
  • 1+ years of experience with VueJS or Angular JavaScript Framework 
  • Experience with Restful API services
  • Strong understanding of performance optimization for web-based applications
  • Ability to work well within teams
  • Good spoken and written English skills
  • Develop innovative software solutions
  • Work on projects from scratch
  • Build reusable code for future use
  • Ensure the technical feasibility of applications

What we offer:

  • Permanent contract and competitive salary
  • Opportunity to develop your skills and attend educational conferences
  • Creative and innovative projects
  • One month of remote work per year
  • Team events
  • Friendly and pleasant environment
  • Modern and cozy office near the city park
  • Work-life balanced schedule
...

2021-02-08 - 2021-04-05

BAD SISTEMS - Back-end Developer

Back-end Developer

We are looking for an experienced and passionate software engineer who thrives in a small, focused and highly collaborative team. You will be working closely with the Product, Design, and engineering teams to not only develop, but also help define and execute on projects. Your primary role will be to build web-based applications that empower spaces. Strong communication skills and a desire to be involved in all aspects of the project lifecycle are a must. Strong problem-solving skills, thinking outside the box, and dealing with ambiguity are skills that we value. We love working with great creative minds, people that can think outside of the box, and people that are ready to make a difference at our company. This position comes with a lot of responsibility and ownership — the right person will be expected to deliver at a high pace, with high reward.

Requirements:

  • 2+ years’ experience delivering web applications
  • 2+ years’ experience In-depth knowledge of Laravel PHP Framework
  • 2+ years of experience with SQL Databases (NoSQL is plus)
  • Experience with S.O.L.I.D. principles and DDD architecture.
  • Strong understanding of performance optimization for web-based applications
  • Ability to work well within teams
  • Good spoken and written English skills
  • Develop innovative software solutions
  • Work on projects from scratch
  • Build reusable code for future use
  • Ensure the technical feasibility of applications

What we offer:

  • Permanent contract and competitive salary
  • Opportunity to develop your skills and attend educational conferences
  • Creative and innovative projects
  • One month of remote work per year
  • Team events
  • Friendly and pleasant environment
  • Modern and cozy office near the city park
  • Work-life balanced schedule

...

2021-02-08 - 2021-03-05